FAQs

Quick answers to the questions we get most. Can't find yours? Message us on WhatsApp (+91 7602851437) and we'll reply ourselves.

Orders & delivery

How long will my order take to arrive?

Every tee is printed after you order it. We print and dispatch within 2-3 business days, and the courier takes another 3-5 days. Most orders arrive within 5-8 days of ordering. Remote areas may take a little longer.

How much does shipping cost?

Nothing. Shipping is free on every order, anywhere in India.

Do you ship outside India?

Not yet. We currently ship within India only.

How do I track my order?

Once your order ships, you'll get a tracking link by email or SMS. Tracking can take up to 24 hours to show updates. You can also message us on WhatsApp with your order number.

I entered the wrong address. What do I do?

Message us on WhatsApp within 12 hours of ordering and we'll fix it before your tee is dispatched.

Payment

What payment options do you accept?

UPI (Google Pay, PhonePe, Paytm and others), debit and credit cards, netbanking and wallets through Razorpay, or Cash on Delivery.

Is Cash on Delivery available?

Yes, COD is available across India. Please only choose COD if you'll be available to receive and pay for the parcel. A refused COD parcel still costs us printing and two-way shipping.

Is paying online safe?

Yes. Online payments are processed securely by Razorpay. We never see or store your card or bank details.

Size, fabric & care

Which size should I choose?

Our tees are a regular unisex fit. Check the size chart on each product page and compare it with a tee you already own. If you're between two sizes, pick the bigger one for a relaxed fit. Still unsure? WhatsApp us your usual size and we'll help.

Which sizes are available?

Most designs come in S to XXL. Our Colour Edition tees go from XS up to 4XL or 5XL, depending on the design. You'll see the available sizes on each product page.

What fabric are the tees made of?

100% cotton, 180 GSM. Soft, breathable and comfortable for everyday wear.

Will the print fade?

Our designs are printed with soft DTG (direct-to-garment) printing. To keep the print looking fresh, wash the tee inside out in cold water and don't iron directly on the print.

Will the colour look exactly like the photos?

We try to show colours as accurately as possible, but screens differ, so the actual fabric may look slightly different.

Returns, cancellations & refunds

Can I return or exchange my tee?

Because every tee is printed specially for you, we can't accept returns for change of mind or a wrong size choice. But if your tee arrives damaged, misprinted, or in the wrong design, colour or size, we'll send a free replacement or give a full refund. See our Refund & Returns policy.

My tee arrived damaged or wrong. What now?

Message us within 48 hours of delivery on WhatsApp or at bongsphere01@gmail.com with your order number and clear photos of the tee, the print and the shipping label. An unboxing video helps us sort it out faster.

Can I cancel my order?

Yes, within 12 hours of placing it. Message us on WhatsApp as soon as possible. Once printing has started, the order can't be cancelled.

How long do refunds take?

Approved refunds are processed within 5-7 working days. Prepaid orders go back to the original payment method. For COD orders, we refund by UPI or bank transfer.

Still have a question?

WhatsApp: +91 7602851437
Email: bongsphere01@gmail.com